At Reboot Organic Spa and Massage, We strongly believe that your time is valuable as is ours and we make every attempt to be ready for your appointment at the scheduled time. In our commitment to provide a unique and outstanding experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
1. Arrival to Your Massage: Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All treatment sessions have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
2. Confidential client information form: At your first visit with us you will be asked to sign the treatment consent form stating that you have read the information, understand it, and agree to comply with the policies. Clients who we have not seen for at least a year may also be asked to fill out this form. The client must also keep the massage therapist informed of any changes in health conditions.
3. Late Arrival Policy: All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original reservation fee will be charged.
4. Cancellation – No Show policies and fee: Your massage times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a 50% cancellation fee from the full amount of service value. This also applies to appointments made same day. The cancellation fee goes directly to the therapist for their reserved time.
We recognize the time of our clients and therapists is valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
All services may be require a credit card for holding to guarantee a reservation so please have your credit card ready when booking. You will not be charged unless there is a cancellation or no show.